Frequently Asked Questions
👢 Choosing Your Boots
Which boot style is best for everyday wear?
It depends on the look you're after. Ankle boots are particularly versatile for everyday outfits, while knee-high and mid-calf styles can add more impact to an outfit. Each product page includes details to help you compare styles.
How do I know which size to order?
Please check the size information shown on the individual product page before ordering. Sizing can vary between different boot styles, so we recommend using the measurements provided where available.
Are your boots suitable for wider calves?
The shape and shaft width can differ between styles. Check the individual product information and images carefully, and contact us at info@doreensboutique.com if you'd like help with a particular pair.
How can I tell how high a boot will sit on my leg?
Look at whether the product is described as ankle, mid-calf or knee-high. Product photographs can also help you understand the overall proportions and shaft height of each style.
📦 Your Order
How long does it take to receive my boots?
Orders are processed within 1–2 business days, Monday to Friday, followed by approximately 3–10 business days for delivery. Most orders therefore arrive within approximately 4–12 business days.
Will I receive tracking information?
Yes. Once tracking becomes available for your order, we'll send the details to the email address used at checkout.
Can I order more than one size and return the one that doesn't fit?
You can return eligible items within our 30-day return period, subject to the conditions in our Returns & Refunds Policy. We recommend reviewing the size information first to help reduce unnecessary returns.
What happens if I accidentally enter the wrong delivery address?
Contact us at info@doreensboutique.com as quickly as possible. If your order hasn't already been processed or dispatched, we'll try to help update the details.
🔄 Returns
How long do I have to make a return?
We offer a 30-day return period from the date you receive your order. Items must meet the conditions outlined in our Returns & Refunds Policy.
How do I request a return?
Email info@doreensboutique.com with your order number and the item(s) you would like to return. Our team will provide you with the appropriate return instructions.
When will I receive my refund?
Once your return has been received and approved, your refund will be issued to your original payment method. Your bank or payment provider may require additional time for the funds to appear.
Can I exchange an item instead of returning it?
If you would like a different size, colour or item, contact our customer service team and we'll explain the options available for your order.
✨ Shopping With Doreen’s Boutique
How can I find out about new arrivals?
Our latest additions can be found in the New Arrivals section of our website. You can also follow us on social media for updates and inspiration.
Can you help me choose between different styles?
Of course. If you're unsure which item is right for you, contact us at info@doreensboutique.com and we'll be happy to help with any available product information.
Will sold-out items be available again?
Some popular items may be restocked, while others may not return once they're sold out. Availability can vary by style, colour and size.
How can I contact Doreen’s Boutique?
You can reach us at info@doreensboutique.com or through our contact form. We aim to respond within 1–2 business days, Monday to Friday.