Return and Refund Policy

We want you to love what you ordered — but if something's not right, our return process is straightforward. Questions about a return, exchange or refund? Reach us at info@doreensboutique.com.

1. How to Start a Return or Exchange

Email us at info@doreensboutique.com with:

your order number;
the item(s) you'd like to return or exchange;
whether you're after a return or an exchange;
a brief reason for the request.

We'll review your request and email you return instructions. Please wait for these before sending anything back — items returned without prior approval may not be accepted.

2. Return Window

You have 30 days from delivery to request a return or exchange. Requests made after this window unfortunately can't be accepted.

To qualify, items generally need to be:

unworn, unwashed and unused;
in their original condition;
with original tags and packaging intact, where applicable;
accompanied by your order number or proof of purchase.

Items showing wear, washing, damage, staining or alteration may be refused or only partially refunded. We accept returns on both faulty and non-faulty items, provided the above is met.

3. Return Address & Who Pays Shipping

Once your return is approved, we'll email you the exact return address — please don't send anything before receiving this. Our returns centre is based in China.

If you're returning something because you changed your mind, return shipping to China is at your own cost. If the return is due to a fault, damage, an incorrect item, or a mistake on our end, we'll cover it.

International return postage can run higher than domestic rates — check with your local post office or courier before sending. We'd also recommend a tracked shipping method and keeping your receipt until the return is confirmed; we can't take responsibility for parcels lost or damaged on the way back to us.

4. Cancelling an Order

Want to cancel instead? You can, within 24 hours of ordering, as long as it hasn't been processed, packed or shipped yet. Email info@doreensboutique.com with your order number as soon as possible.

Once an order has shipped, cancellation isn't possible — you'd follow the return process above once it arrives instead.

5. Refunds

We'll email you once your returned item has been received and checked. Approved refunds are typically processed within 14 days, paid back to your original payment method unless we've agreed otherwise.

Your bank or card provider may take a little longer to show the funds on their end. Add-on services like shipping insurance, where applicable, aren't refundable.

6. Exchanges

Need a different size, colour or variant instead? Email info@doreensboutique.com — exchanges depend on stock. If we're out of what you want, we'll offer an alternative, such as a different item or a refund.

Exchange shipping costs follow the same rule as returns: your cost if it's a change of mind, our cost if it's a fault or our error.

7. Faulty, Damaged or Incorrect Items

Received something wrong, damaged or faulty? Let us know within 24 hours of delivery at info@doreensboutique.com, including:

your order number;
photos or video of the item;
photos of the packaging if it was damaged in transit;
a short description of what's wrong.

We'll sort out a fix — exchange, replacement, refund, or another reasonable solution — and cover the return shipping in these cases. Please hold off returning the item until we've confirmed next steps.

8. Undelivered or Unclaimed Parcels

If a parcel can't be delivered or isn't collected in time, it may be sent to a local pickup point or handled per the courier's own process. It's your responsibility to track and collect it within their deadline.

If it ends up lost, returned to sender, or unclaimed past the deadline, we may not be able to offer a refund.

9. What Can't Be Returned

For hygiene and safety reasons, some items can't be returned once opened, worn or removed from sealed packaging — including underwear, cosmetics, personal care items, anything that touches the body directly, and electronics/battery-powered items once used. These exceptions don't apply if the item is faulty, damaged, or incorrectly sent.

We also can't accept returns for:

requests made after the 30-day window;
items that are worn, washed, stained, damaged or altered;
items missing original tags or packaging, where applicable;
hygiene items that have been opened or used;
returns sent without our prior approval;
gift cards (if offered);
personalised or made-to-order items.

10. Your Statutory Rights

Nothing in this policy limits your statutory consumer rights under Irish or EU law. Our 30-day return window is offered on top of, not instead of, any legal right of withdrawal you're entitled to as an EU consumer for distance purchases.

Contact

If you have any questions about returns, exchanges, cancellations or refunds, you can contact us at:

Email: info@doreensboutique.com
Phone: +44 7863 781968
You can also contact us directly via our contact page.

We strive to respond to inquiries within 1-2 business days, Monday to Friday.

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Return and Refund Policy

1. How to Start a Return or Exchange

2. Return Window

3. Return Address & Who Pays Shipping

4. Cancelling an Order

5. Refunds

6. Exchanges

7. Faulty, Damaged or Incorrect Items

8. Undelivered or Unclaimed Parcels

9. What Can't Be Returned

10. Your Statutory Rights

Contact

Company Information

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