Shipping Policy
We aim to make shipping simple and predictable, with clear updates at every step from order to delivery.
1. Order Confirmation
The moment you place an order, you'll get a confirmation email — this means we've received it and your payment has gone through. Can't find it? Check your spam or junk folder first. Still nothing? Email us at info@doreensboutique.com and we'll sort it out.
2. Order Cutoff
Orders placed before 6:00 PM (Irish time), Monday to Friday, are eligible for same-day processing. Anything placed after that cutoff, or over the weekend or on a public holiday, goes out for processing the next business day.
3. Processing Time
Once placed, orders are processed on business days (Monday to Friday), typically within 1-2 business days before they ship.
4. Delivery Time
Here's what to expect once your order is placed:
- Processing: 1-2 business days
- Delivery: 3-10 business days, depending on your location in Ireland
So total time from order to doorstep usually lands somewhere between 4-12 business days.
5. Shipping Costs
Delivery is free on all orders shipped within Ireland — no minimum spend required.
6. Tracking Your Order
Once your order ships, we'll email you a tracking number so you can follow it the whole way. If 7 business days pass and you still haven't received one, get in touch at info@doreensboutique.com and we'll check the status for you.
7. Order Refusal, Cancellation & Pricing Errors
Occasionally an order can't go ahead — we reserve the right to refuse or cancel an order at any time, and may ask for extra verification in some cases (for example, to guard against card fraud).
We do our best to keep prices accurate across the site. If a pricing error slips through, we reserve the right to cancel the affected order or reach out with more information before proceeding.
Contact
If you have any questions about shipping or delivery, you can contact us at:
Email: info@doreensboutique.com
Phone: +44 7863 781968
You can also contact us directly via our contact page.
We strive to respond to inquiries within 1-2 business days, Monday to Friday.
Company Information
About Doreen's Boutique
Have any questions? Feel free to contact us by email: info@doreensboutique.com
Store name: Doreen's Boutique
Operated by: Novelia Brands Ltd
Warehouse address: 6 Magazine Rd, Cork, T12 RDY7, Ireland
Business address: 71-75 Shelton St, London WC2H 9JQ, United Kingdom
Registration number: 17367676
Email: info@doreensboutique.com
Phone: +44 7863 781968
We strive to respond to your messages within 1-2 business days, Monday to Friday.