Terms of Service

1. Introduction

Welcome to Doreen's Boutique. These Terms of Service govern your use of our website and any purchase, payment, delivery, return, exchange or customer service interaction connected to it.

By browsing our site or placing an order, you're agreeing to these Terms along with our Privacy Policy, Shipping Policy, and Returns & Refunds Policy. If you don't agree with any part of these Terms, please don't use the website or place an order.

2. Who We Are

Doreen's Boutique is an online-only store — we don't operate a physical shop, showroom or public collection point.

Products sold through this site are sold by:

Novelia Brands Ltd
71-75 West Street, Shelton Street, London, WC2H 9JQ, United Kingdom

For anything related to an order, payment, delivery, return, exchange or general query, reach us at:

Email: info@doreensboutique.com

We aim to reply within 1-2 business days, Monday to Friday.

3. Who Can Use This Site

By using our website, you confirm you're legally able to shop online in your country of residence, or that a parent or guardian has authorised your use of the site where required.

You agree not to use the site, our products or our services for anything unlawful, deceptive or unauthorised. Specifically, you won't:

• breach applicable law or infringe the rights of others;
• interfere with the website's operation or security;
• introduce viruses, malware or malicious code;
• scrape or harvest data from the site without permission;
• use the site to send spam, run phishing attempts, or similar.

Breaching these Terms may result in us limiting your access, cancelling orders, or taking other proportionate action.

4. Placing an Order

To order, choose a product and variant, provide accurate contact and delivery details, and complete payment through one of our accepted methods. You'll receive an order confirmation by email once your order is placed.

We reserve the right to refuse, adjust or cancel an order where, for instance:

• the item is out of stock;
• the details you provided are incomplete or inaccurate;
• there's a clear pricing, stock or listing error;
• payment doesn't go through correctly;
• the order appears fraudulent or otherwise breaches these Terms.

If we cancel a paid order, we'll refund the original payment method unless we've agreed otherwise with you.

5. Pricing, Currency & Product Information

We work hard to keep product photos, descriptions, sizing, colours and prices accurate. That said, small discrepancies can happen — colour rendering in particular varies by screen.

Products may be updated, discontinued or limited in stock without notice. Prices may also change without notice, though this won't affect an order you've already had confirmed, except where there's an obvious pricing error.

All prices are shown and charged in euros (€) at checkout. Any conversion fees or charges applied by your bank or card provider are outside our control.

6. Payment

We process payments via Shopify Payments and other checkout-available methods (major debit and credit cards, and other listed options). Your payment details are handled securely by Shopify's payment infrastructure — we never store full card details ourselves.

More on how Shopify Payments handles your data: https://www.shopify.com/legal/terms-payments/ie

7. Delivery

Orders are typically processed within 1-2 business days of confirmed payment. Actual delivery windows depend on factors like stock availability, destination, courier performance, customs, holidays and weather — so quoted timeframes are estimates, not guarantees, unless we state otherwise.

Full detail is in our Shipping Policy.

8. Cancelling an Order

You may request cancellation within 24 hours of ordering, as long as it hasn't yet been processed, packed or dispatched. Email info@doreensboutique.com as soon as possible with your order number.

Once an order has shipped, cancellation generally isn't possible — you'd instead follow our Returns & Refunds Policy once the item arrives.

9. Returns, Exchanges & Refunds

All returns and refunds follow our Returns & Refunds Policy. Please contact us and wait for return instructions before sending anything back — unauthorised returns may not be accepted.

Once a return is approved, we'll email you the correct return address. Our returns centre is located in China. If you're returning an item because you changed your mind, return postage to China is your responsibility. If the item arrived faulty, damaged, incorrect, or the error was ours, we'll cover return shipping.

Nothing here affects any statutory rights you have as a consumer under Irish or EU law.

10. Faulty, Damaged or Incorrect Items

If your order arrives damaged, faulty or wrong, contact info@doreensboutique.com within 24 hours of delivery with:

• your order number;
• a description of the issue;
• clear photos or video of the fault, damage or incorrect item;
• photos of the outer packaging if damage occurred in transit.

We'll review and offer a fair resolution — replacement, exchange, refund or another suitable fix. Please hold off returning anything until we've confirmed next steps.

11. Intellectual Property

Everything on this site — text, photography, graphics, logos, layout and video — belongs to Doreen's Boutique, Novelia Brands Ltd, or the relevant rights holder, unless stated otherwise. None of it may be copied, reused, redistributed or commercially exploited without our written consent.

12. Third-Party Links

Our site may link out to third-party tools, apps or services. We don't control these and aren't responsible for their content, policies or conduct. Using them is at your own risk and subject to their own terms.

13. Privacy & Cookies

We handle personal data as set out in our Privacy Policy, and use cookies and similar tools to run the site properly, understand traffic, remember your preferences and support marketing. See our Privacy Policy for the full picture.

14. Accuracy, Availability & Corrections

We take reasonable steps to keep the site accurate and running smoothly, but errors — in pricing, product details, stock levels or otherwise — can occur. We may correct these, amend listings, or cancel affected orders where necessary and lawful.

We don't guarantee uninterrupted or error-free access to the site at all times.

15. Limitation of Liability

To the extent the law allows, Doreen's Boutique, Novelia Brands Ltd, and our service providers, affiliates and representatives aren't liable for indirect, incidental or consequential losses arising from your use of the site or products bought through it.

Nothing here removes or limits liability that can't legally be excluded, and nothing affects your statutory consumer rights.

16. Changes to These Terms

We may revise these Terms periodically by publishing an updated version on this page. The version live on the site at any given time is the one that applies. Continuing to use the site after changes go live means you accept the update.

17. Governing Law & Disputes

These Terms, and any purchases made through this site, are governed by the laws of England and Wales, as Novelia Brands Ltd is a company registered in the United Kingdom. This doesn't remove or reduce any statutory protections available to you under the consumer law of your country of residence, including Ireland.

If you're an EU consumer, you can also access the European Commission's Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr to help resolve disputes without going to court.

18. Related Policies

• Privacy Policy
• Shipping Policy
• Returns & Refunds Policy
• Payment Policy

Contact

If you have any questions about these Terms, an order, delivery, payment, return or complaint, you can contact us at:

Email: info@doreensboutique.com
Phone: +44 7863 781968
You can also contact us directly via our contact page.

We strive to respond to inquiries within 1-2 business days, Monday to Friday.

Company Information

About Doreen's Boutique

Have any questions? Feel free to contact us by email: info@doreensboutique.com

Store name: Doreen's Boutique
Operated by: Novelia Brands Ltd
Warehouse address: 6 Magazine Rd, Cork, T12 RDY7, Ireland
Business address: 71-75 Shelton St, London WC2H 9JQ, United Kingdom
Registration number: 17367676
Email: info@doreensboutique.com
Phone: +44 7863 781968

We strive to respond to your messages within 1-2 business days, Monday to Friday.